Privacy Policy

At R Computing, we value your privacy and are committed to protecting your personal information. Please read our privacy policy to understand how we handle and safeguard your data:

Customer Information:

Any customer information, including name, address, or email address, that we collect will not be sold or shared with any third-party companies or individuals without your prior agreement.
We may share your information with our agents in the case of an outstanding balance or as required by law.

Data Storage and Security:

When you authorize us to perform work on your computer, we may store and back up necessary data as required.
Your information will be securely stored on our computer systems or data storage devices, accessible only to authorized R Computing staff.
We maintain strict security measures to protect your data from unauthorized access or disclosure.

Confidentiality:

We assure you that any work undertaken on your computer will only involve necessary fault finding.
All data on your computer is treated as confidential and solely owned by you.
Personal information stored on your computer, such as customer databases, pictures, and document files, is protected under the strictest data protection regulations.
Whether your computer is in our care remotely or in our workshop, we uphold the highest level of confidentiality for all your data.

Data Backup and Retention:

We may create backups of your data for restoration purposes.
These backups will only be used for the purpose of restoring your data and ensuring a successful service delivery.
We will retain the backup copies for a period of one week from the date of receiving payment.
After this period, the backups will be securely destroyed to ensure the continued protection of your data.

Service Limitations:

Specify the types of computer issues or services that you can handle remotely and any limitations or exclusions.
Clearly state that certain hardware-related problems may require physical inspection and cannot be resolved remotely.

Customer Responsibilities:

Outline the responsibilities of the customer, such as providing accurate information about the computer's issues, granting remote access, and following instructions during the repair process.
Emphasize the importance of backing up their data before initiating any remote repair or maintenance.

Remote Access Security:

Assure customers that your remote access software and procedures prioritize their privacy and data security.
Mention the use of secure, encrypted connections and that access is strictly limited to the repair session.

Payment Terms:

Provide details on accepted payment methods (e.g., credit cards, online transfers) and when payment is due.
Specify any refund policies or circumstances in which refunds may be offered.

Service Guarantee:

Mention any guarantee or warranty provided for the repair work performed.
Clarify the process for reporting any issues or problems after the repair is completed.

Disclaimers:

Include disclaimers regarding potential data loss, unforeseen complications, and the customer's responsibility to maintain regular backups.